Legal Notice & Terms of Service

1. About Us

Relevance is a brand of the Institute for Decoding Innovation, the entity responsible for the services described here. We are an independent strategic consulting practice specialising in artificial intelligence. Our registered address and contact details are available on request. For general enquiries, please write to legal@relevance.center.

2. Our Services

We provide AI strategic consulting and advisory services, delivered as advisory sessions, seminars and longer engagements. Our work is designed to help business leaders navigate the opportunities and risks of artificial intelligence with clarity and confidence. The scope of each engagement is agreed with you before it begins.

3. No Guarantee of Outcomes

While we are committed to delivering valuable insights and actionable recommendations, we cannot guarantee specific business results. The success of any AI initiative depends on factors beyond our control, including implementation quality, organisational readiness, and market conditions. Our guidance reflects professional judgement based on the information you share with us.

4. Independence & Objectivity

We maintain strict independence from AI vendors, technology platforms, and implementation partners. We have no affiliate arrangements, referral commissions, or other financial incentives that could influence our recommendations. Our only obligation is to you.

5. Intellectual Property

Everything on this website (the text, graphics, logos and descriptions of our methodology) belongs to Relevance and is protected by intellectual property law. Reports and materials we create for clients become your property upon payment, though our underlying frameworks and methods remain our intellectual property.

6. Confidentiality

We treat all client information as strictly confidential. We will not disclose details about our clients, their business situations, or our recommendations without your explicit written consent. This obligation continues after our engagement ends.

7. Payment Terms

Payment is due at the time of booking. We accept payment via Stripe. All prices are quoted in EUR unless otherwise stated. Prices may change, but any quoted price remains valid for bookings made within 30 days.

8. Refund Policy

You may request a refund within 7 days of purchase, provided the engagement has not yet begun. Where an engagement involves scheduled sessions, refunds are available if you cancel at least 48 hours before the first scheduled session. Once an engagement is under way, refunds are considered on a case-by-case basis.

9. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data or business opportunities) arising from or related to our services. Our total liability for any claim shall not exceed the fee paid for the specific service in question.

10. Dispute Resolution

Any dispute arising from these terms or our services shall first be addressed through good-faith negotiation. If resolution is not reached, disputes shall be settled by binding arbitration under applicable rules. Governing law shall be determined based on your location.

11. Changes to Services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of significant changes. Existing engagements will be honoured according to their original terms.

12. Use of This Website

By using this website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others. You may not attempt to gain unauthorised access to any part of our site or systems.

13. External Links

Our website may link to third-party sites. We are not responsible for the content, privacy practices, or availability of these sites. Links do not imply endorsement.

14. Amendments

We may update these terms from time to time. Material changes will be communicated via this website or directly to affected clients. Continued use of our services following changes constitutes acceptance of the revised terms.

15. Contact

For legal enquiries or requests for further information, please contact legal@relevance.center. We aim to respond within three business days.